FAQs


How often do you get new items in stock?
We receive new items regularly! We often share new arrivals on our Instagram & Facebook page so make sure to follow us! 

What are the sizes available at your online store?
Sizes available can depend on the brand or item. Some of our items are available from XS to L, while others are available from S to XL. We try our best to detail each product description with size charts, fabric mix and fit. 

Do you sell gift cards?
Yes! Our Gift Cards range in multiple denominations from $10.00 CAD to $500.00 CAD and they do not expire.  

What does Pre-Order mean?
pre-order is an order placed for items that are in the process of being restocked. Often our best-selling items sell quickly so pre-order eligible items gives you the option to still purchase the item . We ask customers to allow approximately 10 business days to process and ship pre-order items.

How do I track my package?
Once your order has been processed and shipped, you will receive a tracking number through email or text (provided that information has been provided by you). 

On an average, how long does it take for you to process orders? 

Most orders are processed for shipping within 5 business days . Please allow additional days in transit for delivery.

For Pre-orders or if we are experiencing a high volume of orders (especially during peak seasons), please allow up to 10 business days for your order to be processed for shipping.  

We always strive to process your orders as soon as we receive it but from time to take, we may experience some delays. If there are significant delays in shipment of your order, we will proactively contact the customer to notify them. 

How do I know you have received my order?

Once an order has been placed, you will receive an automated order confirmation email which will contain your order number and items purchased. Once your order has been processed and shipped, you will receive a second email to let you know that your order is on its way to you.

Will I receive a confirmation email when I place my order?

Yes! Once you have placed an order you will receive a confirmation email from us to the email provided in your customer profile. In the event that you have not received your order confirmation email please contact us at info@crunchtoot.com

Where are your items sourced from?

As a boutique we carry a number of brands in our online store. Most of our clothes are sourced from US or China.

Are your items made in Canada?

No, they are not. As a boutique we carry a variety of brands in our online store and as a result the items may be made in a number of different countries like USA, Mexico , Vietnam and China (to name a few) , depending on vendor or style.

What is your return policy? 
Regular priced merchandise may be returned for a full refund to the original method of payment (less original shipping cost) within 7 days of the delivery date. Merchandise must be unworn or unused, with tags, undamaged and in its original packaging.  

All Sale items & Accessories are FINAL SALE, and no returns/refund requests will be accepted. 

Please refer to our Return Policy for further details.

 Do I have to pay for return shipping?

Yes. Return shipping costs are at the expense of the purchaser.

 When will I receive my refund?

Refund will be initiated within 48 hours after we receive the item/s and following inspection that the item/s have their original tags on, are unworn & unwashed.

 Cute name! does it mean anything?

The name actually does not have a meaning. Having said that, the idea of the name was derived from the phrase “Toot your own horn” representing confidence which is reflective of the styles we carry. “Crunch” just had a light, fun and whimsical ring to it so we said why not!